FAQ

What support do you offer?

We pride ourselves on providing professional support to all our customers through our ticketing system. If you need help, then you can complete a ticket here and one of our team will be in contact within 24 working hours.

I am not very technical; will my website still look the part?

Yes, everything we do looks great! You pay a £149 + Vat setup fee to ensure that your website is setup by the experts. This means you don’t have to worry about font spacing, colour matching or any of the main design. That’s our job.

Once the website is live you will be able to login and you can just update your info and details as and when you need to. If you’re struggling, then you can raise a ticker with our support team, and we will be able to help.

Do you tie me in?

Nope, you are free to come and go as you wish. There is no contract to sign and no minimum or maximum timeframe. We are so confident in what we offer we have no need to tie you in.

If I leave you will I still get to keep my website?

We are pretty sure that once you are with us, you’ll never want to leave. However, you can export certain content from your Trade UK Website into an .xml file. This is useful if you want to export content to WordPress. But please note: not everything will export, as many features rely on our platform’s JavaScript, CSS and ProEditor.

Do you offer custom websites?

Yes, we do. We offer fully customisable website that are not built using a template. These are built and designed by our sister company Choose Purple, see their website here.

Do you add new templates?

Our team are always working in the background on new features and additions, so we do add new templates on a regular basis.

Do you offer extras?

Yes, we have a number of added extras you can purchase for your new website. Each is carefully selected to enhance your new website. See the extras here.

Have another question?

If you have a specific question that you need answering, then do get in touch and we will get back to you within 4 working hours. Just drop us an email here.

How do I personalise my website?

Once you are signed up you have two options. You can write the text and supply it to us, or we can do it for you. The cost for us writing your text is here. Once all the text is ready you new website will be live in 48 working hours.